Tech Support
Get help with signing up, logging in, downloading the app, verification steps, accessibility needs, and routing non-technical local-resource questions.
Log in if you already have an account. Verified member coordination starts after signup or login.
Verified peer support
Tech support helps members use the website and app while separating account problems from emergency, legal, housing, benefits, or clinical needs.
Verified members can help one another troubleshoot ordinary access issues, compare device notes, explain where app buttons are, and encourage someone to contact support when account, verification, or safety questions require staff review.
Verification questions are handled through Humboldt Friends support and the app flow. Friend Circle participation includes California ID or driver's license review, public sex offender registry review, public records review, internal reporting, and community standards.
Local-resource links help route non-technical needs that tech support cannot solve, including 2-1-1 Humboldt, Social Services, disability advocacy, mental health resources, homelessness resources, housing support, employment support, tenant support, and legal-help starting points.
App and account help
Useful support details include the device type, browser, approximate time, page URL, whether the issue happens on Wi-Fi or mobile data, and whether the problem is signup, login, install, verification, messages, or accessibility.
Do not send passwords, full ID images, Social Security numbers, medical records, or private legal documents by ordinary email unless support specifically provides a secure process.
For free Humboldt Friends tech support, email [email protected] or call +1 (833) 435-4442.
The toll-free number is for tech support with the website, app, signup, login, download, verification flow, accessibility, and account-access issues.
For tech-support account texts from +1 (833) 435-4442, message and data rates may apply. Reply STOP to opt out or HELP for help.
Common support topics
Account access, verification flow questions, password or sign-in confusion, phone number issues, and trouble reaching the app.
Opening the app in a browser, installing from a supported phone, and understanding the difference between the public website and the app.
Screen-reader, keyboard, motion, readability, sensory, cognitive, or accommodation issues that affect using the site or app.
Local resources
Tech support can point members to the right app access path, but housing, food, employment, benefits, disability services, legal, safety, or crisis needs should go to the appropriate local resource.
Join
Create an account to start member checks, use local friend-making features, and connect with verified peers around friendship, resources, and respectful advocacy.
Email [email protected] for account, signup, verification-flow, accessibility, or safety-support questions.
Free phone support is available from the Tech Support page.
Local resources
Local-resource links help route non-technical needs that tech support cannot solve, including 2-1-1 Humboldt, Social Services, disability advocacy, mental health resources, homelessness resources, housing support, employment support, tenant support, and legal-help starting points.
Use these names to prepare questions, records, public comments, complaint or appeal notes, legislator contact, and legal-resource conversations with verified members. Official decisions still belong with the appropriate agency, provider, court, or qualified advocate.
Email support for app, account, verification-flow, or accessibility issues.
Local resource navigation for non-technical community needs.
Benefits and social-service program information.
Disability access, independent living, and systems advocacy.
Member support around coordinated entry, outreach questions, and housing resources.
Member support around renter rights, tenant records, fair-housing links, and co-habitation planning.
Member support around CalFresh, Food for People, pantry planning, EBT notices, and food-resource calls.
Member support around IHSS provider work, local employers, CalJOBS, SDP employment planning, and job-search follow-through.
Member support around non-crisis resource calls, 988, Behavioral Health, and NAMI Humboldt.